The player from Washington won $355 USD on a game but only received $6.90 USD after escalating the issue to customer support. Despite providing screenshots that dispute the casino's calculations, customer support maintains there were no errors. Our expert casino review team has carefully analysed BitStarz Casino in this review and evaluated its positives and negatives using our casino review process.
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels. Based upon our estimates and collected information, we consider BitStarz Casino a very big online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
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You can contact them through live chat, email, WhatsApp or Telegram. I’ve tested these, and they’ve always been fast and actually helpful. And if you’re worried about the site being a fly-by-night operation, don’t be. That gives them over 10 years of trial and error to get things right. Plus, that kind of history means solid relationships with game providers, which can mean better games and faster payouts. Players traveling, under a geo-restriction, or that just want a little privacy, this is going to be an issue. So if you need a Lapilanders Bitcoin casino that’s a bit more ‘don’t ask, don’t tell,’ I’d recommend looking at Cloudbet or Vave instead.
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